Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system

Farahbakhsh, Kourosh; Kheradyar, Sina; Shahroodi, Kambiz; Farahbod, Farzin

doi:10.22075/ijnaa.2023.28335.4560

اداره چاپ و انتشارات دانشگاه سمنان

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	Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system
International Journal of Nonlinear Analysis and Applications
مقالات آماده انتشار، اصلاح شده برای چاپ، انتشار آنلاین از تاریخ 11 مهر 1404 اصل مقاله (808.42 K)
نوع مقاله: Research Paper
شناسه دیجیتال (DOI): 10.22075/ijnaa.2023.28335.4560
نویسندگان
Kourosh Farahbakhsh¹؛ Sina Kheradyar^* ²؛ Kambiz Shahroodi³؛ Farzin Farahbod⁴
¹Department of Industrial Management, Financial Orientation, Rasht Branch, Islamic Azad University, Rasht, Iran
²Department of Accounting, Rasht Branch, Islamic Azad University, Rasht, Iran
³Department of Commercial, Rasht Branch, Islamic Azad University, Rasht, Iran
⁴Department of Governmental Management, Rasht Branch, Islamic Azad University, Rasht, Iran
تاریخ دریافت: 07 تیر 1402، تاریخ پذیرش: 21 مرداد 1402
چکیده
The main purpose of this study is to extract the most important factors for evaluating the performance of the Iranian banking system using the consensus approaches of experts and then to determine the causal relationship between them. The questionnaires were completed by 12 experts. Using the DEMATEL method, the effect of the identified factors on each other was investigated. The most important factors identified for evaluating the banking system are profitability, revenue, financial information systems, customer retention, and timely service. The contribution of this study is to determine the causal relationships between performance evaluation indicators in the Iranian banking system using the methodology proposed for both the financial and non-financial factors.
کلیدواژه‌ها
Performance Evaluation؛ Banking System؛ Causal Relationship؛ Financial Factor؛ Non-Financial Factor

مراجع
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Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system