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Farahbakhsh, Kourosh, Kheradyar, Sina, Shahroodi, Kambiz, Farahbod, Farzin. (1404). Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system. نشریه هنرهای کاربردی, (), -. doi: 10.22075/ijnaa.2023.28335.4560
Kourosh Farahbakhsh; Sina Kheradyar; Kambiz Shahroodi; Farzin Farahbod. "Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system". نشریه هنرهای کاربردی, , , 1404, -. doi: 10.22075/ijnaa.2023.28335.4560
Farahbakhsh, Kourosh, Kheradyar, Sina, Shahroodi, Kambiz, Farahbod, Farzin. (1404). 'Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system', نشریه هنرهای کاربردی, (), pp. -. doi: 10.22075/ijnaa.2023.28335.4560
Farahbakhsh, Kourosh, Kheradyar, Sina, Shahroodi, Kambiz, Farahbod, Farzin. Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system. نشریه هنرهای کاربردی, 1404; (): -. doi: 10.22075/ijnaa.2023.28335.4560

Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system

International Journal of Nonlinear Analysis and Applications
مقالات آماده انتشار، اصلاح شده برای چاپ، انتشار آنلاین از تاریخ 11 مهر 1404    اصل مقاله (808.42 K)
نوع مقاله: Research Paper
شناسه دیجیتال (DOI): 10.22075/ijnaa.2023.28335.4560
نویسندگان
Kourosh Farahbakhsh1؛ Sina Kheradyar* 2؛ Kambiz Shahroodi3؛ Farzin Farahbod4
1Department of Industrial Management, Financial Orientation, Rasht Branch, Islamic Azad University, Rasht, Iran
2Department of Accounting, Rasht Branch, Islamic Azad University, Rasht, Iran
3Department of Commercial, Rasht Branch, Islamic Azad University, Rasht, Iran
4Department of Governmental Management, Rasht Branch, Islamic Azad University, Rasht, Iran
تاریخ دریافت: 07 تیر 1402،  تاریخ پذیرش: 21 مرداد 1402 
چکیده
The main purpose of this study is to extract the most important factors for evaluating the performance of the Iranian banking system using the consensus approaches of experts and then to determine the causal relationship between them. The questionnaires were completed by 12 experts. Using the DEMATEL method, the effect of the identified factors on each other was investigated. The most important factors identified for evaluating the banking system are profitability, revenue, financial information systems, customer retention, and timely service. The contribution of this study is to determine the causal relationships between performance evaluation indicators in the Iranian banking system using the methodology proposed for both the financial and non-financial factors.
کلیدواژه‌ها
Performance Evaluation؛ Banking System؛ Causal Relationship؛ Financial Factor؛ Non-Financial Factor
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