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Identification of components and indicators for a multi-level performance evaluation model for social security organization healthcare centers | ||
| International Journal of Nonlinear Analysis and Applications | ||
| مقالات آماده انتشار، اصلاح شده برای چاپ، انتشار آنلاین از تاریخ 18 آذر 1404 اصل مقاله (398.12 K) | ||
| نوع مقاله: Research Paper | ||
| شناسه دیجیتال (DOI): 10.22075/ijnaa.2024.33817.5043 | ||
| نویسندگان | ||
| Leila Karimkhani* ؛ Saeid Sehat؛ Hamed Dehghanan | ||
| Department of Business Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran | ||
| تاریخ دریافت: 27 بهمن 1402، تاریخ بازنگری: 05 اردیبهشت 1403، تاریخ پذیرش: 11 اردیبهشت 1403 | ||
| چکیده | ||
| The performance of healthcare centers is a multifaceted and complex phenomenon that requires meeting the expectations and satisfying various key stakeholders at different levels of these service organisations. The main objective of this paper is to present a ranking model for social security healthcare centers using a multi-level performance evaluation. This applied research has a mixed approach. The data collection tools are library studies and questionnaires, and the data were analysed using a one-sample t-test and exploratory factor analysis. The multi-level performance evaluation model for social security hospitals was reviewed through a questionnaire survey, and the themes of individual, group, and organizational levels were identified, which examine various aspects of individual and organizational performance. Simultaneous attention to the performance of employees, organizational units, and the entire organization in the performance evaluation of healthcare centers can lead to a more comprehensive understanding. It can help rank and improve the effectiveness of performance improvement programs. The findings of this research can be used as a model for other healthcare centers. | ||
| کلیدواژهها | ||
| performance؛ performance evaluation؛ multi-level performance؛ medical centers | ||
| مراجع | ||
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