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khoshkhoy Nilash, Ehsan Allah, Esmaeilpour, Mansour, Bayat, Behrooz, Isfandyari Moghaddam, Alireza, Hassannayebi, Erfan. (1402). Discovery and Evaluation of Fixed Capital Facility Processes Based on Process Mining Approach: A Case Study of the Bank Loan Acceptance Process in Iran. هنرهای کاربردی, 3(4), 31-41. doi: 10.22075/mseee.2025.35345.1177
Ehsan Allah khoshkhoy Nilash; Mansour Esmaeilpour; Behrooz Bayat; Alireza Isfandyari Moghaddam; Erfan Hassannayebi. "Discovery and Evaluation of Fixed Capital Facility Processes Based on Process Mining Approach: A Case Study of the Bank Loan Acceptance Process in Iran". هنرهای کاربردی, 3, 4, 1402, 31-41. doi: 10.22075/mseee.2025.35345.1177
khoshkhoy Nilash, Ehsan Allah, Esmaeilpour, Mansour, Bayat, Behrooz, Isfandyari Moghaddam, Alireza, Hassannayebi, Erfan. (1402). 'Discovery and Evaluation of Fixed Capital Facility Processes Based on Process Mining Approach: A Case Study of the Bank Loan Acceptance Process in Iran', هنرهای کاربردی, 3(4), pp. 31-41. doi: 10.22075/mseee.2025.35345.1177
khoshkhoy Nilash, Ehsan Allah, Esmaeilpour, Mansour, Bayat, Behrooz, Isfandyari Moghaddam, Alireza, Hassannayebi, Erfan. Discovery and Evaluation of Fixed Capital Facility Processes Based on Process Mining Approach: A Case Study of the Bank Loan Acceptance Process in Iran. هنرهای کاربردی, 1402; 3(4): 31-41. doi: 10.22075/mseee.2025.35345.1177

Discovery and Evaluation of Fixed Capital Facility Processes Based on Process Mining Approach: A Case Study of the Bank Loan Acceptance Process in Iran

Journal of Modeling and Simulation in Electrical and Electronics Engineering
دوره 3، شماره 4 - شماره پیاپی 14، اردیبهشت 2024، صفحه 31-41    اصل مقاله (635.8 K)
نوع مقاله: Research Article
شناسه دیجیتال (DOI): 10.22075/mseee.2025.35345.1177
نویسندگان
Ehsan Allah khoshkhoy Nilash1؛ Mansour Esmaeilpour* 2؛ Behrooz Bayat3؛ Alireza Isfandyari Moghaddam3؛ Erfan Hassannayebi4
1Department of Management, Hamedan Branch, Islamic Azad University, Hamedan, Iran.
2Department of Computer Engineering, Hamedan Branch, Islamic Azad University, Hamedan, Iran.
3Department of Knowledge and Information Science, Hamedan Branch, Islamic Azad University, Hamedan, Iran.
4Department of Industrial Engineering, Sharif University of Technology, Tehran, Iran.
تاریخ دریافت: 27 شهریور 1403،  تاریخ بازنگری: 28 آبان 1403،  تاریخ پذیرش: 16 بهمن 1403 
چکیده
Fixed capital facility processes have many steps, control points, and approvals with long durations. In this regard, banks with more awareness and knowledge by analyzing and evaluating their processes can do better than their competitors in improving them and providing customer service. To tackle this challenge, process mining is one of the effective and efficient methods for analyzing processes, i.e., discovering and evaluating their quality. This paper aims to find and evaluate the model of the fixed capital facilities acceptance process based on the mentioned method. The proposed six-step method includes event logs preparation, process model discovery, evaluation and compliance checking, results analysis, analysis based on the fuzzy method, and comparison of results. The discovered process model is evaluated based on the quality dimensions of the process model, namely precision, fitness, simplicity, and generalization. Also, the results obtained from different methods are compared with each other. In addition to the discovery of the process model, one of the results was the heuristic algorithm having the best performance in terms of the mentioned criteria, with a value of 0.833. Particularly, it excelled in precision with a value of 0.656. The genetic algorithm, with a value of 0.946, exhibited the best fitness performance. Another result is the superior performance of the fuzzy technique compared to other methods. Furthermore, bottlenecks, activities with the highest repetition in a case, and branches and users with the most significant role in the process were identified.
کلیدواژه‌ها
Fixed capital facilities؛ discovery؛ process mining؛ fuzzy method؛ process model quality
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