Identifying and determining the relationships between performance appraisal indicators in the Iranian banking system | ||
| International Journal of Nonlinear Analysis and Applications | ||
| مقاله 3، دوره 17، شماره 7، مهر 2026، صفحه 15-22 اصل مقاله (808.13 K) | ||
| نوع مقاله: Research Paper | ||
| شناسه دیجیتال (DOI): 10.22075/ijnaa.2023.28335.4560 | ||
| نویسندگان | ||
| Kourosh Farahbakhsh1؛ Sina Kheradyar* 2؛ Kambiz Shahroodi3؛ Farzin Farahbod4 | ||
| 1Department of Industrial Management, Financial Orientation, Rasht Branch, Islamic Azad University, Rasht, Iran | ||
| 2Department of Accounting, Rasht Branch, Islamic Azad University, Rasht, Iran | ||
| 3Department of Commercial, Rasht Branch, Islamic Azad University, Rasht, Iran | ||
| 4Department of Governmental Management, Rasht Branch, Islamic Azad University, Rasht, Iran | ||
| چکیده | ||
| The main purpose of this study is to extract the most important factors for evaluating the performance of the Iranian banking system using the consensus approaches of experts and then to determine the causal relationship between them. The questionnaires were completed by 12 experts. Using the DEMATEL method, the effect of the identified factors on each other was investigated. The most important factors identified for evaluating the banking system are profitability, revenue, financial information systems, customer retention, and timely service. The contribution of this study is to determine the causal relationships between performance evaluation indicators in the Iranian banking system using the methodology proposed for both the financial and non-financial factors. | ||
| کلیدواژهها | ||
| Performance Evaluation؛ Banking System؛ Causal Relationship؛ Financial Factor؛ Non-Financial Factor | ||
| مراجع | ||
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