Identification and leveling of factors affecting the evaluation of organizational performance in Iran Telecommunication Company using FAHP Mikhailov and ISM methods | ||
| International Journal of Nonlinear Analysis and Applications | ||
| مقاله 17، دوره 15، شماره 11، بهمن 2024، صفحه 231-247 اصل مقاله (506.39 K) | ||
| نوع مقاله: Research Paper | ||
| شناسه دیجیتال (DOI): 10.22075/ijnaa.2023.32203.4782 | ||
| نویسندگان | ||
| Ardeshir Rezaei1؛ Mostafa Hajiaghaei Keshteli* 1؛ Saber Mola Alizadeh Zavardeh1؛ Belgheis Bavarsad2؛ Majid Nili Ahmad Abadi3 | ||
| 1Department of Industrial Management, Masjed Soleiman Branch, Islamic Azad University, Masjed Soleiman, Iran | ||
| 2Department of Industrial Management, Shahid Chamran University of Ahvaz, Ahvaz, Iran | ||
| 3Department of Management, Qom University, Qom, Iran | ||
| چکیده | ||
| The purpose of this research is to identify effective factors in the evaluation of organizational performance in Iran Telecommunication Company using the fuzzy hierarchical analysis method of Mikhailov along with interpretive structural modelling. First, by studying the literature and research history, more than 14 general factors affecting the evaluation of organizational performance were identified, which were identified using a questionnaire and based on the opinions of 22 experts, among them 9 factors with a total of about 90\% of the opinions that have the most importance in influencing were determined to be considered for levelling. The levelling of these factors in terms of importance was based on the FAHP method and the ISM method. Due to the use of Mikhailov's fuzzy hierarchical analysis method along with interpretive structural modelling to identify and stratify the influencing factors on the evaluation of organizational performance, this research is considered an innovative model for studying the evaluation of organizational performance. According to the findings of the review of the above factors, which was based on ISM, the ``public environment" factor has gained the most importance, and this factor, along with the ``strategy" factors, as well as ``processes and methods" and ``interactive environment" as basic factors in The final research model was determined. | ||
| کلیدواژهها | ||
| organizational performance evaluation؛ telecommunications company؛ nonlinear equations؛ FAHP method؛ ISM | ||
| مراجع | ||
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